Updated as of September 15, 2015
Please note that CITGO sites allow you to link to a variety of other sites. These sites may have different privacy policies from ours. We encourage you to review the privacy policies of all sites you link to from our sites.
When you browse the Site and have not registered for any online service from CITGO, you browse anonymously. Personal information is not collected as you browse. CITGO does, however, use “cookies” to collect non-personal information about how our site is used. Non-personal information, such as the server your computer is logged onto, your browser type (for example: Internet Explorer, Firefox, Safari or Google Chrome), IP (Internet Protocol) address and geographic location information, and whether you responded to a CITGO banner ad or e-mail, is collected and tracked. This non-personal information is used for the purpose of measuring response rates to banner ads and e-mail offers so that we may improve and enhance our websites in the future to better serve our users.
As part of our registrations, memberships and shopping processes, we may collect personal information including your name, home address, email address, telephone number, mobile phone number, precise location information, mobile device identification, Site traffic and navigational information, credit card number, purchase and order information and demographical information. Such information can be collected, for instance, when:
You follow the checkout process and make an online purchase;
You purchase an electronic gift card;
You sign up to receive promotional emails or text messages (including offers and alerts);
You sign up to join a loyalty, rewards or similar program or club;
You participate in one of our promotional sweepstakes, contests and/or surveys or focus groups;
You submit a request to our Customer Service team;
You sign up for, and/or maintain, a CITGO charge card;
You use and navigate CITGO Sites, including features to find store locations;
You install, use, and navigate CITGO mobile applications and/or mobile website;
You participate in a CITGO blog and/or use CITGO pages on social media sites, such as Facebook, Twitter, YouTube, Pinterest and Instagram ("Social Media Pages").
You use the Wi-Fi Services provided in some Stores.
The following applies to your use of CITGO mobile websites and mobile applications:
(a) Mobile Coupons & Text Messages: CITGO distributes mobile coupons and text messages to mobile devices of customers who have requested the coupons and consented to the text messages via an opt–in request. The opportunity to opt–out of a specific text message marketing campaign will be made available with the messages we send. Refer to "Choices Regarding Your Information" section below for more options.
(b) Information Collected Automatically: CITGO collects certain information automatically, such as the type of mobile device you use; device identifier; your mobile operating system; pages you visit on our mobile site; search terms; the type of mobile Internet browsers you use; and information about the way you use our mobile website and applications.
(c) Precise Location Information: If you elect to utilize the location-based features and functionalities made available by CITGO through its mobile website or mobile applications, CITGO may collect mobile device identification and precise, real–time location-based information from technologies like Wi–Fi, or cell tower triangulation (or a combination of these technologies). If you do not want CITGO to use location-based information, please refrain from using any location-based service offered through our mobile website or mobile application or click "Don't Allow" when your mobile device requests your location-based information. Once you elect to allow location-based services through a CITGO mobile application, you are agreeing that we can use your location data when you use location-based features like the store locator unless you turn off location-based services for the CITGO mobile application. Refer to "Choices Regarding Your Information" section below for more options.
(d) Other Information: With respect to other information collected through our mobile website or mobile applications, we may collect and use the same type of information as addressed in the “What information does CITGO collect? How do we use it?” section above.
(a) General: A cookie is a small text file sent by a website that is stored on your hard drive by your computer's browser. Managing cookies varies from browser to browser, so please refer to your browser for further information. If you would like to disable cookies from the Site, please use the help function in your web browser to restrict cookies. If you block cookies from the Site, you may not be able to use other interactive features of the Site.
We also use pixel tags (sometimes called "web beacons" or "clear gifs"), which are tiny graphic images, on our websites and in our emails. Pixel tags help us analyze online behavior, collecting information about your visit, including pages you view, links you click, whether you open an email or if our banner ads on our Site or other websites are effective. The information collected may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before and immediately after coming to the Site, including banner ads bringing you to or taking you from the Site.
Identifiers for Advertising ("IFA") or other device identifiers may be used when you use CITGO mobile applications as described in the Mobile and Location-Based Services portion of this Policy.
CITGO may also use service providers and/or third party analytic companies acting on behalf of CITGO to implement these cookies, pixel tags and similar technologies to help us track, collect and analyze this information to improve the Site.
(b) Technology Used to Serve Advertisements on Websites. CITGO and our third-party advertising vendors, such as Google, use first– and third– party cookies to inform, optimize and serve ads on our website and other websites based upon a user's past visits to the Site and other websites, and to report upon how CITGO ad impressions and other ad services are related to the Site. We may combine and associate the information we collect through these technologies with other information we have collected from and about you. This collective information may be used by our third–party advertising vendors for interest-based advertising (also called "online behavioral advertising") on our website and other websites across the internet in order to personalize your online experience and improve the Site.
(a) Personal Information Collected Directly by CITGO: CITGO may collect personal information from you through our Social Media Pages if you provide it. Examples of how personal information may be collected directly on Social Media Pages include your provision of information through (i) an application or form which links to this Policy, including sweepstakes or contests appearing on our Social Media Pages; and/or (ii) you interact with a CITGO representative concerning a customer service or other issue, question, or comment.
The social media sites where CITGO has its Social Media Pages may provide aggregate and customer information and analysis to CITGO about visitors' use of our Social Media Pages and CITGO advertising on these sites.
(a) Email: Each promotional email you receive from CITGO will offer you the continuing opportunity to cancel or opt-out of the email list.
(b) Mobile Coupons & Text Messages: If you have signed up for text messages and/or mobile coupons, but later decide you no longer wish to receive them, you can simply follow the opt–out instructions provided in each mobile message.
(c) Mobile Application and Location-Based Services: If you do not want CITGO to use location-based information, please refrain from using a location–based service or functionality or click "Don't Allow" when your mobile device requests your location-based information. In addition, if you previously opted into CITGO collection and use of location-based information through our mobile application, you may turn off location–based services for the mobile application at any time through the Settings on your mobile device.
Additionally, you can stop collection of all location–based information by uninstalling the. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
(d) Cookies & Similar Technologies: Refer to the Help function of your browser to learn more about cookie settings and options.
(e) Interest-Based Advertising: For more information about opt-out programs that our third-party advertising vendors may participate in, and the effect of opting out, you can visit:
Digital Advertising Alliance (DAA)
Network Advertising Initiative (NAI)
(f) Other Website Analytics Services: To learn more about the analytic services provided to CITGO by Adobe and Google, respectively, and/or to exercise your opt–out choices, please click on the following links:
Adobe Digital Marketing Suite:
At the present time, the Site does not respond to DNT signals. We will continue to review DNT and other technologies and may adopt a DNT standard once available. In the meantime, you may opt-out of certain types of tracking on this website, including analytics and tailored advertising, by changing your cookie settings in the links above.
CITGO will not disclose your personal information to third parties without your consent. CITGO does not sell any personal information collected from the Site.
CITGO may share aggregate information about our users with business partners, sponsors and other third parties. For example, we may say that the CITGO audience is x percent females and y percent males. This data is used to customize CITGO content and promotions to deliver a better user experience for our customers. CITGO may disclose user information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) CITGO rights or property, other CITGO website users, or anyone else that could be harmed by such activities. CITGO may disclose user information when we believe in good faith that the law requires it.
CITGO is committed to the security and confidentiality of your personal information. We utilize industry standard administrative, physical and technical security measures to protect your information. We occasionally review our security procedures as new technology and methodology evolves to ensure the security of information. We protect the transmission of information utilizing Secure Socket Layer (SSL) technology. It encrypts all of your financial information, including credit card information, so it can't be read as the data travels over the Internet.
Although we will take reasonable security precautions regarding your personal information collected from and stored on the Site, because of the open nature of the Internet, we cannot guarantee that any of your personal information stored on our servers or on those of our third parties, or transmitted to or from the Site, will be free from unauthorized access or disclosure. Accordingly, and as set forth in our Terms and Conditions, we disclaim any liability for any unauthorized access to, disclosure or damage to, interception of, theft, or loss of any data communications and/or personal information. By using the Site, you acknowledge that you understand and agree to assume these risks.
The Site, including its mobile applications and tools, is not marketed to, and does not knowingly collect or maintain personal information from, children under the age of 13. We encourage parents and guardians to take an active role in their children’s online activities and interests.