Before paying at the pump, select Club CITGO/Loyalty and follow the prompts to enter your Club CITGO Alt ID. If prompted to swipe a Loyalty Card, select Done. For in-store or pre-paid fuel discounts, select Loyalty on the PIN pad screen then enter your Alt ID before paying.

Your Alt ID, sometimes called a Loyalty ID, is the 10-digit phone number you registered with your account. You can also see your ALT ID in the app by doing the following: Launch the Club CITGO App and tap the bar code symbol in the upper right corner of the home screen. It will display your Alt ID.

CITGO locations are independently owned and operated. To find a participating location, launch the Club CITGO app and tap on the Stations button on to the top of the home screen, or tap the Stations button in the bottom menu bar from any screen to find a participating location near you.

Club CITGO rewards can be redeemed for fuel purchases that are dispensed in connection with a Point of Sale (POS) system that has been configured for Club CITGO loyalty. If a locally owned CITGO location offers stand-alone Diesel pumps connected to another POS system, those purchases may not be included in any Club CITGO promotions.

Some participating Club CITGO locations do offer discounts on store items. To find available offers, tap the Stations button in the Club CITGO app, then tap your preferred station. A list of all available offers for this location will display.

Log into the Club CITGO app, tap the Profile icon in the upper left corner, scroll down to the bottom and tap Reset your password. If you can’t remember your password, tap Login, and tap Forgot your password. You will be prompted to enter your email address and then tap Send email. A link will be sent to your email to reset your password. If you don’t see the email in your inbox, check your spam/junk/promotions/other folder. Open the Password Change Request email and click the link that says “click here” and a window will open where you can enter your new password. If you no longer have access to that email, you will have to register a new account with a new email address.

Yes, we use push notifications to send you updates on new promotions and ways to earn in your area.

Currently, the Club CITGO app does not display purchase receipts. However, you can see the rewards you have redeemed. Simply tap More and then select Redeemed Rewards to see all your recent activity.

By turning on location services, the Club CITGO app finds locations closest to your current position. If location services are turned off, the app will find locations near your zip code in your profile home address.

If you believe your account has been compromised, contact Club CITGO customer service immediately: 1-888-246-2582 or clubcitgo@citgo.com.

Club CITGO is only available as a smart phone app. However, CITGO offers other ways to receive discounts. The CITGO Rewards Card is a credit card that earns you 5¢ on every gallon (subject to credit approval) in fuel statement credits.

Due to security protocols, the Club CITGO app will not work on jailbroken, rooted or virtual devices. The app also will not launch on Android devices that have turned on debug mode, also known as developer mode. If you have an Android device and wish to check if debug mode is turned on, an online search for "how to find debug mode on android phone" should help provide several articles / videos that reference how to find it.

CITGO is piloting the introduction of Club CITGO^® membership tiers in limited geographies. All Club CITGO members qualify for Club Status, which offers everyday rewards of 3 cents per gallon. Club CITGO® members who earn Premier Status, will enjoy everyday rewards of 6 cents per gallon.

Premier Status rewards are only available in Indiana, New York, North Carolina and Wisconsin. Premier Status members purchasing fuel in other states will only receive Club Status rewards.

To achieve Premier Status, Club CITGO members must make 12 qualifying fuel purchases of 8 gallons or more using their ALT ID during a quarterly cycle. Once earned, Premier Status is valid until the end of the following quarterly cycle.

The quarterly cycles are January 1 – March 31 (Q1), April 1 – June 30 (Q2), July 1– September 30 (Q3), and October 1 – December 31 (Q4).

In addition to everyday rewards of 6 cents a gallon, Premier Status Members can also take advantage of monthly rewards, Triple Tuesday and 5¢ Friday. Each reward is limited to one redemption a month.

Yes, if they meet the criteria of 12 purchases of 8 gallons or more during each quarterly calendar cycle, they will continue to enjoy the added benefits of Premier Status.

The Club CITGO app tracks qualifying purchases so members can review their status at any time. Tap the Save button on the bottom menu bar in the Club CITGO app. The status bar will appear at the top of the screen. Tap the status bar to learn more about membership tier benefits.

The promotion will run from July 1 to December 31, 2024. In the event that CITGO discontinues membership tiers, members who achieved Premier Status will enjoy their added savings until the end of the following quarterly cycle in which the status was earned.